1.2 What information is kept when dealing with clients
For us to provide support to you there is personal information that we require for us to fulfil our duties. Below outlines the types of information we require for different departments within Agtrac Services. Should the information need to be stored this is done in our secure CRM system. Due to us providing technical support to our customers each case from the call is documented with the purpose and solution. Telephone calls can be recorded for quality purposes. The below data is used internally only
- Company Details for billing purposes
- Contact details
- Nature of the call and solution provided
- Complaint details
1.3 How is your information stored
We use a range of cloud-based systems to store your information and take reasonable steps to ensure your personal information we collect is protected against loss, unauthorised access, or any other misuse. We ensure that our third-party application can meet our privacy and security requirements. We use Microsoft cloud services for storage and Sales Force as our customer relationship management system.
1.4 How is your information used
We may use your data to send you information or specials on products that are relevant to your business. You may opt out of this service at any time by unsubscribing at the bottom of the email. Your information is used to provide you with a service.
1.5 Where the policy can be viewed
Our website can be used without disclosing your personal information. If you complete the submission form your details will be submitted to appropriate staff at Agtrac.
1.7 How can you access your personal information we keep
Should you need to query or update your current details that we store you can contact our data administrator on the below contact details
Agtrac Services Ltd
Unit B7, 92 Russley Road
0800 248 722 / 03 327 2083